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MAKING A RETURN:
If you would like to make a return, PLEASE CONTACT US FIRST for instructions.
We accept returns within 15 days of receipt of your order for items in unopened, unused, original, re-sellable condition, with any associated packaging. Please note that WE DO NOT ACCEPT RETURNS FOR CUT TRIMS OR YARDAGE or items purchased with a coupon code or at a discounted price.
If making a return, please note the following:
-- Only full price items are eligible for return. Items purchased with a coupon code or at a discounted price are Final Sale.
-- Original shipping costs are non-refundable.
-- If your order qualified for free shipping, the actual out-bound shipping cost will be deducted from your refund.
-- Customer pays for return shipping.
-- Refunds are issued in the form of original payment (minus original shipping).
-- All merchandise must be returned in original condition.
-- All sales are final on trims and cut yardage.
-- A restock fee may apply to canceled and returned orders at our discretion.
• Please package your return carefully with appropriate packaging and protection. Items must be received in original, re-sellable condition.
• While not required, it is best to send the package with a tracking number so you'll have confirmation that your package has arrived.
• We also recommend sending the return package insured as we cannot be held responsible for or issue refunds for lost or damaged returns.
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• Blown glass ornaments and decorations require substantial packing materials and are labor intensive to pack. Please note that a 25% restock fee will be levied on any returned glass ornaments.
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• Items that have been out of our possession past our return window are no longer considered original condition, as we have had no control over their handling or storage. We do not accept returns for items that are not original quality.
• We do not "buy back" items that are left over from your project, event or celebration. Our return window is 15 days from receipt of your order, as shown by the tracking number.
We do not offer exchanges. If you would like to get something else, please place a new order for the different item/s.
REFUNDS FOR LATE OR MISSING SHIPMENTS:
The estimated delivery times listed on our website are just that, estimates, and are not guaranteed. Refunds are not issued for orders that arrive past estimated delivery times.
Refunds are not issued for tracked deliveries that show as "delivered." We are not able to issue refunds for packages that have been stolen.
For US shipments, a package is considered lost"by USPS after 30 days. For international shipments a package is considered lost after 45 days. Please note that we must wait to file an insurance claim for a missing package until it is classified "lost" by USPS.
