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We ship via the US Post Office. Parcels ship either USPS GROUND ADVANTAGE (formerly First Class) or USPS PRIORITY MAIL.
We offer free US shipping on single orders of $99 or more. If a $99 subtotal is reached free shipping is an option in checkout. Free shipping over $99 does not apply to multiple orders and is not combinable with orders placed through our Etsy shop.
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PROCESSING AND DELIVERY TIMES:
Orders ship from Southern California, Zip Code 92024. Orders are processed and shipped out within 1-3 business days. A shipment notification email with tracking will be sent when your order ships.
We do not currently offer overnight or expedited delivery options.
Once your order has shipped, delivery within the US averages 2-7 business days, depending on your location and the shipping option chosen at checkout.
USPS Ground Advantage -- Estimated delivery time 4-7 business days.
USPS Priority Mail -- Estimated delivery time 2-4 business days.
Free US Shipping (via USPS Ground Advantage) -- Estimated delivery time 4-7 business days.
International delivery averages 10 days to 4 weeks, depending on country, but can take up to 6 weeks for remote locations.
Please note that while we make every effort to get your order to you quickly WE ARE NOT ABLE TO GUARANTEE DELIVERY BY A SPECIFIC DATE and are not responsible for any delays that happen in transit. Once a package has been handed off to USPS we have no control or influence over handling or delivery.
Refunds are not issued for orders that arrive past estimated delivery times. We do not issue refunds for packages that track as "Delivered."
We are unable to send parcels billable to another party's UPS or FedEx account.
SHIPPING TO MULTIPLE ADDRESSES:
Orders shipped to multiple addresses are charged the standard shipping charge for each address. Please place separate orders for each delivery address.
INTERNATIONAL CUSTOMERS:
Please be aware that you may be required to pick up or sign for your package at a post office and possibly pay duty/customs fees. Any duties imposed by your particular country are your sole responsibility and are unknown to us when we ship your package. The shipping cost on your order covers postage and handling only. The full cost of the goods purchased will be listed on the customs forms.
Please be aware that some international shipments sent via First Class are not trackable past movement in the USA. If an international package does not arrive and is insured we MUST WAIT 45 days past the ship date to file an insurance claim.
RETURNED PACKAGES:
For packages returned to us as "unclaimed, undeliverable, insufficient address, no such address/address unknown, or parcel refused": We are happy to re-send, but please note that postage will be charged again at the rate of the original order. Alternatively, we are happy to issue a refund for the item/s subtotal, less original postage and any return postage fees. Original postage is not refundable. If your order qualifies for free shipping, the original out-bound shipping cost will be deducted from your refund.
INCORRECT ADDRESS:
Please note that because we ship to the address provided by the customer, we cannot be held responsible if you provide an incorrect address. Please be sure to provide the correct delivery address when ordering -- we are not able to re-route packages that have already been sent. Packages returned due to incorrect address will be refunded less original postage cost and any return postage fees.
Was your order damaged during shipping?
We make every effort to pack your items safely and securely. If your order was damaged during shipping, please be sure to save the damaged outer carton and contents, exactly as received. Please provide us with a photo of the damaged item/s and packaging to us to help facilitate and expedite an insurance claim.
