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We ship via the US Post Office. Parcels ship either USPS GROUND ADVANTAGE (formerly First Class) or USPS PRIORITY MAIL.
We offer free US shipping on single orders of $99 or more. If a $99 subtotal is reached free shipping is an option in checkout. Free shipping over $99 does not apply to multiple orders and is not combinable with orders placed through our Etsy shop.
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PROCESSING AND DELIVERY TIMES:
Orders are processed and shipped out within 1-3 business days. You will receive a shipment notification email with tracking when your order ships.
We do not currently offer overnight or expedited delivery options.
Once your order has shipped, delivery within the US averages 2-7 business days, depending on your location and the shipping option chosen at checkout.
USPS Ground Advantage -- Estimated delivery time 4-7 business days.
USPS Priority Mail -- Estimated delivery time 2-4 business days.
Free US Shipping -- Estimated delivery time 4-7 business days.
International delivery averages 10 days to 4 weeks, depending on country, but can take up to 6 weeks for remote locations.
Please note that while we make every effort to get your order to you quickly WE ARE NOT ABLE TO GUARANTEE DELIVERY BY A SPECIFIC DATE and are not responsible for any delays that happen in transit. Once a package has been handed off to USPS we have no control or influence over handling or delivery.
Refunds are not issued for orders that arrive past estimated delivery times.
We are unable to send parcels billable to another party's UPS or FedEx account.
SHIPPING TO MULTIPLE ADDRESSES:
Orders shipped to multiple addresses are charged the standard shipping charge for each address. Please place separate orders for each delivery address.
INTERNATIONAL CUSTOMERS:
Please be aware that you may be required to pick up or sign for your package at a post office and possibly pay duty/customs fees. Any duties imposed by your particular country are your sole responsibility and are unknown to us when we ship your package. The shipping cost on your order covers postage and handling only. The full cost of the goods purchased will be listed on the customs forms.
Please be aware that some international shipments sent via First Class are not trackable past movement in the USA. If an international package does not arrive and is insured we MUST WAIT 45 days past the ship date to file an insurance claim.
RETURNED PACKAGES:
For packages returned to us as "unclaimed, undeliverable, insufficient address, no such address/address unknown, or parcel refused": We are happy to re-send, but please note that postage will be charged again at the rate of the original order. Alternatively, we are happy to issue a refund for the item/s subtotal, less original postage and any return postage fees. Original postage is not refundable. If your order qualifies for free shipping, the original out-bound shipping cost will be deducted from your refund.
INCORRECT ADDRESS:
Please note that because we ship to the address provided by the customer, we cannot be held responsible if you provide an incorrect address. Please be sure to provide the correct delivery address when ordering -- we are not able to re-route packages that have already been sent. Packages returned due to incorrect address will be refunded less original postage cost and any return postage fees.
Was your order damaged during shipping?
We make every effort to pack your items safely and securely. If your order was damaged during shipping, please be sure to save the damaged outer carton and contents, exactly as received. Please provide us with photos of the damaged item/s and packaging to us to help facilitate and expedite an insurance claim.
MAKING A RETURN:
If you would like to make a return, PLEASE CONTACT US FIRST for instructions.
We accept returns within 15 days of receipt of your order for items in unopened, unused, original, re-sellable condition, with any associated packaging. Please note that WE DO NOT ACCEPT RETURNS FOR CUT TRIMS OR YARDAGE or items purchased with a coupon code or at a discounted price.
If making a return, please note the following:
-- Only full price items are eligible for return. Items purchased with a coupon code or at a discounted price are Final Sale.
-- Original shipping costs are non-refundable.
-- If your order qualified for free shipping, the actual out-bound shipping cost will be deducted from your refund.
-- Customer pays for return shipping.
-- Refunds are issued in the form of original payment (minus original shipping).
-- All merchandise must be returned in original condition.
-- All sales are final on trims and cut yardage.
-- A restock fee may apply to canceled and returned orders at our discretion.
• Please package your return carefully with appropriate packaging and protection. Items must be received in original, re-sellable condition.
• While not required, it is best to send the package with a tracking number so you'll have confirmation that your package has arrived.
• We also recommend sending the return package insured as we cannot be held responsible for or issue refunds for lost or damaged returns.
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• Blown glass ornaments and decorations require substantial packing materials and are labor intensive to pack. Please note that a 25% restock fee will be levied on any returned glass ornaments.
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• Items that have been out of our possession past our return window are no longer considered original condition, as we have had no control over their handling or storage. We do not accept returns for items that are not original quality.
• We do not "buy back" items that are left over from your project, event or celebration. Our return window is 15 days from receipt of your order, as shown by the tracking number.
We do not offer exchanges. If you would like to get something else, please place a new order for the different item/s.
REFUNDS FOR LATE OR MISSING SHIPMENTS:
The estimated delivery times listed on our website are just that, estimates, and are not guaranteed. Refunds are not issued for orders that arrive past estimated delivery times.
Refunds are not issued for tracked deliveries that show as "delivered." We are not able to issue refunds for packages that have been stolen.
For US shipments, a package is considered lost"by USPS after 30 days. For international shipments a package is considered lost after 45 days. Please note that we must wait to file an insurance claim for a missing package until it is classified "lost" by USPS.
Ordering & Payment:
Ordering: You can order on-line at vintage-ornaments.com 24 hours a day, 7 days a week. An e-mail notification will be sent to the email address you provide to confirm the receipt of your order. All orders must be placed through our secure website.
Methods of Payment: We accept credit card payment by Visa, Mastercard, American Express and Discover as well as payment by PayPal for on-line orders. Please note that our credit card processor requires that you provide your name exactly as it appears on you card as well as the zip code of your billing address.
State Sales Tax: Sales tax of 7.75% is automatically applied to all orders delivered within the state of California.
Price and Availability: Prices and product availability are subject to change without notice.
Contact Us:
By E-mail: You can contact us by e-mail 24 hours a day, 7 days a week. One of our representatives will respond to your inquiry within 24 hours of receipt of your message, Monday - Friday during normal business hours. Messages received on Saturdays, Sundays, or holidays will be answered on the following business day. You can also get in touch with us through the contact form on this website located at this link: Contact Us
E-mail address: [email protected]
International Orders:
32 Degrees North ships orders worldwide. Please note that our website displays prices in US$ and collects payment in US$. We accept payment by Visa, MasterCard, Discover and American Express credit cards and PayPal. The exchange rate is determined by our credit card processor on the day your order is charged. Please be aware that your credit card company may carry service charges for foreign purchases. Please do not send cash or international money orders.
International buyers should be aware of the laws of their own country and should be prepared to deal with any and all customs-related fees and charges. Taxes, duties, VAT and any other levies assessed are the sole responsibility of the buyer.
International orders are shipped via United States Postal Service. Tracking to your country may not be available past package movement within the US. Customs clearance time frames differ by country and can sometimes take 1-3 weeks. Please note that we are not able to influence the speed with which your package is delivered. Once your package is handed off to the delivery company, handling and delivery time is in their control.
If you have any questions, please e-mail us at: [email protected]
Color Matching:
Please note that we make every effort to photograph and describe items accurately. Because each computer screen displays colors slightly differently, we can't be responsible for variations in your monitor color or how your computer displays items. If color matching is an issue, please contact us before ordering.
We use antique and vintage elements to achieve a vintage look, so natural age, patina, and wear are normal. We also use elements designed to develop natural age and patina over time.
Hazards to Small Children:
Please be advised that ornaments and decorations sold through this website are NOT intended for small children. Vintage-ornaments.com sells items that are made of glass and small pieces. These, among several other materials, can be potentially hazardous to small children. Children under the age of 13 should be supervised whenever handling 32 Degrees North products.
Privacy & Security:
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.vintage-ornaments.com.
WHAT PERSONAL INFORMATION WE COLLECTWhen you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. This is called Order Information. Email newsletter: With your consent (by signing up for our newsletter), we send you emails about our website, new products and other updates.When you visit and browse the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically collected information as Device Information.We collect Device Information using the following technologies: • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.HOW DO WE USE YOUR PERSONAL INFORMATIONWe use the Order Information that we collect generally to fulfill any orders placed through the website (including arranging for shipping, and providing you with invoices and/or order confirmations and shipment notifications). We do not sell, rent or otherwise disclose your Information.Additionally, we use this Order Information to: • Communicate with you. • Screen orders for potential risk or fraud. • When in line with the preferences you have shared with us, provide you with information relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website.
SHARING YOUR PERSONAL INFORMATIONWe share your Order Information with third parties to help us process and ship your order/s. Namely, your shipping address is shared with USPS in order to create shipping labels. Payment information is processed directly by PayPal, we never see, store or have access to your private purchase information.Finally, we may also share your Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights or if you violate our Terms of Service.
SECURITYTo protect your Information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
DATA RETENTIONWhen you place an order through the website, we will maintain your Order Information for our records as required by tax law unless and until you ask us to delete this information.
AGE OF CONSENTBy using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Important Notice:
The policies defined in this statement apply to the services and information exchanged in association with 32 Degrees North (domain: www.vintage-ornaments.com). By purchasing merchandise through this website you agree to be bound by all of the terms and conditions described in the above statements. This policy is part of and subject to the 32 Degrees North Terms of Sale.
